Answers to some of the most commonly asked questions about our product range.
How to set and reset you heat pumps, diagnose and fix common problems
Download PDF guide
If you have a product error or problem you can use our online tool to suggest a diagnoses and course of action (this covers our whole product range)
Contact details for our UK technical helpdesk
Warranty and product registration, annual service packages and local installers and service engineers
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And enjoy peace of mind
Annual service packages for our heat pump systems.
Peace of mind with our generous standard warranty offer.
Online tools that help with every stage of project planning.
Our support services and special information for installer and professional customers.